Privacy Policy for the "Rakayeb" App
Last Updated: 4 september 2024

Introduction

Welcome to the "Rakayeb" app. We are committed to protecting your privacy and ensuring the security of your personal data when you use our application available on app stores like Google Play and Apple App Store. This policy outlines how we collect, use, and share your information when using the "Rakayeb" app.

1. Information We Collect

1.1. Information You Provide Directly

  • Account Information: When you create an account on the "Rakayeb" app, we may ask you to provide information such as your name, email address, phone number, and other necessary information to provide the service.
  • Booking Information: When booking a service through the app, we collect information related to the booking such as pickup and drop-off locations, date and time, and the type of service requested.

1.2. Information We Collect Automatically

  • Device Information: Such as device type, operating system, and unique device identifiers.
  • Usage Data: Such as the times you use the app, the pages you visit within the app, and interaction behaviors with the app.

1.3. Information from Third Parties

  • Service Providers: We may receive information from our partners such as shipping companies or payment service providers to facilitate service delivery.

2. How We Use Information

  • Providing Services: To use app features such as account management, service booking, and order tracking.
  • Improving the App: To understand how the app is used, which helps us enhance the user experience.
  • Communication: To send booking confirmations, updates, and notifications related to services.

3. Sharing Information

We do not share your personal information with third parties except in the following cases:

  • With Service Providers: Such as companies that help us provide required services, including payment or delivery services.
  • To Comply with the Law: If we are required to do so by law or in response to legal orders.

4. Protecting Information

We take security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

  • Access and Update: You can access and update your personal information through your account in the "Rakayeb" app.
  • Opt-Out: You can opt out of receiving marketing notifications through the app settings.

6. Cookie Policy

The "Rakayeb" app may use technologies such as cookies to enhance your experience within the app. You can modify your cookie settings through your device settings.

7. Payment Policy

  • Payment Before Service: Service fees are paid before the service is provided through available payment methods in the app.
  • Refund Policy: Payments may be refunded according to the terms of service and the refund policy available within the app.

8. App Notifications Policy

  • Booking Notifications: Notifications will be sent regarding the status of bookings and deliveries, such as order receipt notifications, notifications that the courier is on the way, and other booking-related notifications.
  • Promotional Notifications: You may receive notifications about promotional offers and new services. You can stop these notifications through the app settings.

9. Children

The "Rakayeb" app does not target children under [specified age] and does not knowingly collect personal information from children.

10. Changes to the Privacy Policy

We may update this policy from time to time. You will be notified of any significant changes via email or through an in-app notification.

11. Contact Us

If you have any questions or inquiries about this privacy policy, you can contact us at rakaybApp@gmail.com or through [contact page within the app].